Some plumbing companies may avoid discussing price or may come up with a different total than originally quoted once a job is done. Thompson Plumbing believes in upfront communication with its customers, which is why we talk about pricing from the very beginning of the process. We understand that it is important for customers to understand the cost of repairs and to plan for them. We won’t tack on any hidden add-on services or fees after a final price is discussed.

We also want to make sure each and every customer understands the services they are receiving. We won’t use industry jargon that only plumbers know—we’ll break down each process in a way that customers can understand. That way, you know what you’re paying for and can be sure you’re receiving an honest service.